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Updating the firmware of your Neptune v2


NOTE: This guide is only usable by customers with a Windows Operating system.


Please follow the instructions below:

  • If necessary, turn your Neptune v2 device on by holding the Play/Pause button for a few seconds.
  • Press the "Return" button until you see the "Music" screen with the music note icon.
  • Press the down button to navigate to the "Settings" screen and press the Play/Pause button to open the menu.
  • Press the down button to navigate to the "System Information" selection and press the Play/Pause button.
  • Enter the Firmware version number below to see if this upgrade will work on your Neptune v2.